The Opportunity
The Kids Research Institute Australia is looking for a motivated individual who would like to join the Information Communication and Technology team. The successful applicant will join a great team of individuals who provide end to end support to over 500 staff. In this role you will have exposure to a wide variety of system from services desk through to infrastructure.
This is a full time role, fixed term for 12 months with the possibility of extension.
The Role
Provide face-to-face over-the-counter customer support to all Institute staff and associates. Activities can range from general IT enquiries such as computing and mobile device issues through to following up on logged IT requests. Respond to customer phone enquiries and resolve issues over-the phone in a timely manner. Resolve issues that can be resolved remotely within Service Level Agreement (SLA). Escalate issues that cannot resolved within SLAs or required higher skills levels or management inputs.
The Experience
The successful candidate will have the following skills/experience:
- Exceptional customer service orientation
- Good Communications skills
- Ability to effectively prioritise and execute tasks in a high pressure environment
- Proven analytical and problem-solving abilities
- Keen attention to detail
- Highly self-motivated and directed
- Minimum 1 year experience working within an IT service desk environment
- Minimum 1 year experience supporting Windows operating systems, preferably Windows 7 and above
- Minimum 1 year experience supporting Microsoft Office products
- Minimum 1 year experience Active Directory administration
- Exceptional written and oral communication skills
- Experience at working independently and in a team-oriented, collaborative environment
The successful candidate will be asked to provide a satisfactory National Police Check prior to commencement. Remuneration package includes access to generous salary packaging.
How to apply:
Applicants should read the Job description available here.
To apply, please send your resume and a cover letter (maximum 2 pages) addressing the selection criteria outlined in the job description to applications@telethonkids.org.au
Please quote the position title in the subject heading of your email application.
For further information about this position please contact: Steven Figliomeni
Email: steven.figliomeni@telethonkids.org.au
Closing date: 5pm, Friday 12 April 2019.
The Kids Research Institute Australia is committed to being champions of gender equity, diversity and inclusivity. We actively encourage Aboriginal and Torres Strait Islander peoples to apply for positions with the Institute to support our aim of improving the health and wellbeing of Aboriginal children and families and to continue to build a culturally competent, respectful and safe place to work.