GP perspectives on a psychiatry phone line in Western Australia's Great Southern region: implications for addressing rural GP workload

Mental illness is a public health challenge disproportionately affecting rural Australians. GPs provide most of the mental health care, and they report increasing levels of burnout and unsustainable workload in the context of increased patient complexity. This may be more salient in rural settings characterised by resource constraints. In this paper, we use evaluation data from a GP psychiatry phone line established in Western Australia's Great Southern region in 2021 to describe GPs' perspectives on the service and reflect on how it may help alleviate rural GP workload.

Citation:
Cuesta-Briand B, Rock D, …….. Coleman M. GP perspectives on a psychiatry phone line in Western Australia's Great Southern region: implications for addressing rural GP workload. Aust J Prim Health. 2024;30(1).

Keywords:
General practitioners; hotlines; psychiatry; qualitative research; rural health; workload

Abstract:
Mental illness is a public health challenge disproportionately affecting rural Australians. GPs provide most of the mental health care, and they report increasing levels of burnout and unsustainable workload in the context of increased patient complexity. This may be more salient in rural settings characterised by resource constraints. In this paper, we use evaluation data from a GP psychiatry phone line established in Western Australia's Great Southern region in 2021 to describe GPs' perspectives on the service and reflect on how it may help alleviate rural GP workload.