Psychometric properties of the Perth emotional labour scale: Preliminary support for a new measure with theoretical implications

Emotional labour is the process by which people regulate emotions congruently with occupational requirements. Research consistently links emotional labour to greater levels of burnout. However, we argue this literature is potentially confounded by measurement error.

Citation:
Clarke JJ, Rees CS, Mancini VO, Breen LJ. Psychometric properties of the Perth emotional labour scale: Preliminary support for a new measure with theoretical implications. Stress Health. 2024.

Keywords:
Confirmatory factor analysis; emotional labour; psychometric assessment; reliability; structural equation modelling; validity

Abstract:
Emotional labour is the process by which people regulate emotions congruently with occupational requirements. Research consistently links emotional labour to greater levels of burnout. However, we argue this literature is potentially confounded by measurement error.